5.1 What should I do if there are transactions on my account that I do not recognise?

If you do not recognise a transaction on your account, you should first contact the merchant as this may lead to the quickest resolution. If the dispute cannot be resolved through the merchant or you dispute any other transaction, you should contact us immediately.

5.2 Is my account insured if MyAhmed becomes insolvent?

The MyAhmed account and associated card is an electronic money product. Any funds received by you are held in a segregated account so that should we become insolvent, your funds will be protected against claims made by our creditors.

5.3 What does MyAhmed do with the data I give it?

When you open a MyAhmed account, you consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you or otherwise to fulfil the agreement. For further information about how we will process your personal data, please view our Privacy Policy at You may withdraw your consent to the processing of this data by closing your account.